At tgcloud, your privacy is not an afterthought — it is a core part of how we operate. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a tgcloud player in the Philippines.
Last Updated: January 1, 2026Your Privacy Matters to tgcloud: This Privacy Policy applies to all personal data collected by tgcloud through the tgcloud website, mobile platform, and any related services. By registering for a tgcloud account or using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of the tgcloud Platform.
1.1 tgcloud ("tgcloud," "we," "us," "our") is committed to protecting the privacy and personal data of all players who use the tgcloud Platform. This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal information in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations.
1.2 This Policy applies to all personal data we process in connection with your use of the tgcloud website located at tgcloud.club, any tgcloud mobile applications, and all related services, features, and content offered by tgcloud (collectively, the "Platform").
1.3 We encourage you to read this Privacy Policy carefully and in full. If you have questions about how tgcloud handles your personal data, please refer to Section 14 for our contact details.
2.1 For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, tgcloud acts as the Personal Information Controller in respect of the personal data you provide when using the Platform.
2.2 As the Personal Information Controller, tgcloud determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with applicable Philippine data protection law.
2.3 Where tgcloud engages third-party service providers to process personal data on its behalf (for example, payment processors or KYC verification providers), those third parties act as Personal Information Processors and are contractually bound to process your data only in accordance with tgcloud's instructions and applicable law.
3.1 tgcloud collects the following categories of personal data from players:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government ID number | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, residential address | Account communications, support, notifications |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank) | Processing deposits and withdrawals in PHP |
| Gaming Data | Game history, wager amounts, win/loss records, session duration | Platform operation, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system, login timestamps | Security, fraud prevention, platform optimisation |
| Usage Data | Pages visited, features used, click patterns, referral source | Analytics, improving user experience |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer support, quality assurance, dispute resolution |
3.2 tgcloud does not collect sensitive personal information (as defined under the Data Privacy Act of 2012) unless strictly required for legal compliance purposes, such as anti-money laundering (AML) obligations.
4.1 tgcloud collects personal data through the following means:
4.2 You are not obligated to provide all requested personal data; however, failure to provide certain mandatory information (such as identity and contact data) may prevent tgcloud from creating your account or processing your transactions.
5.1 tgcloud uses your personal data for the following purposes:
6.1 Under the Data Privacy Act of 2012, tgcloud processes your personal data on the following legal bases:
7.1 tgcloud does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
7.2 All third-party processors engaged by tgcloud are required to implement appropriate technical and organisational security measures and to process personal data only in accordance with tgcloud's documented instructions.
7.3 In the event of a merger, acquisition, or sale of all or part of tgcloud's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
8.1 tgcloud uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain your session after tgcloud Login, and collect analytics data. The following types of cookies are used:
8.2 You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the tgcloud Platform. Most browsers allow you to refuse cookies or delete existing cookies through their settings menu.
8.3 tgcloud does not use cookies to collect sensitive personal information or to track your activity on third-party websites unrelated to the Platform.
9.1 tgcloud retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
9.2 As a general rule, tgcloud retains account and transaction data for a minimum of five (5) years following the closure of your account, in compliance with Philippine AML regulations and gaming regulatory requirements.
9.3 Where personal data is no longer required for any lawful purpose, tgcloud will securely delete or anonymise it in accordance with our internal data retention schedule.
9.4 In certain circumstances, tgcloud may retain your personal data for a longer period where required by law, court order, or ongoing legal proceedings.
10.1 tgcloud implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
10.2 While tgcloud takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for keeping your tgcloud Login credentials confidential and for notifying tgcloud immediately if you suspect unauthorised access to your account.
11.1 Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by tgcloud:
11.2 To exercise any of the above rights, please contact tgcloud's Data Protection Officer using the contact details in Section 14. tgcloud will respond to all verified requests within thirty (30) days of receipt, in accordance with the Data Privacy Act of 2012.
11.3 tgcloud may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to an unauthorised person.
12.1 The tgcloud Platform is strictly intended for persons aged 21 years and above, in accordance with Philippine law governing casino-style gaming. tgcloud does not knowingly collect personal data from persons under the age of 21.
12.2 If tgcloud becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the tgcloud Platform, please contact our support team immediately.
13.1 tgcloud reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. When material changes are made, tgcloud will notify registered players via email or a prominent notice on the Platform at least fourteen (14) days before the changes take effect.
13.2 The date at the top of this Privacy Policy indicates when it was last reviewed. Your continued use of the tgcloud Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.
13.3 We encourage you to review this Privacy Policy periodically to stay informed about how tgcloud protects your personal data.
14.1 If you have any questions, concerns, or requests regarding this Privacy Policy or tgcloud's data processing practices, please contact our Data Protection Officer:
Data Protection Officer – tgcloud
Email: [email protected]
General Support: [email protected]
14.2 tgcloud aims to respond to all privacy-related enquiries within five (5) business days. For formal data rights requests under the Data Privacy Act of 2012, we will respond within thirty (30) days.
14.3 You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with tgcloud's response to your privacy concern.
This Privacy Policy was last reviewed and updated on January 1, 2026. © 2026 tgcloud. All rights reserved.
Six commitments every Filipino tgcloud player can count on
Every connection to tgcloud is protected by SSL/TLS encryption. Your personal data, GCash details, and tgcloud Login credentials are never transmitted in plain text.
tgcloud fully complies with Republic Act No. 10173 — the Philippine Data Privacy Act of 2012. Your rights as a data subject are respected and upheld at every step.
tgcloud never sells, rents, or trades your personal information to third parties for marketing purposes. Your data is used only to operate and improve the tgcloud Platform.
Access, correct, delete, or port your data at any time. tgcloud's Data Protection Officer responds to all verified requests within 30 days as required by Philippine law.
tgcloud keeps your data only as long as legally required — typically 5 years post-account closure per AML regulations — then securely deletes or anonymises it.
In the unlikely event of a data breach, tgcloud will notify affected players and the National Privacy Commission within the timeframes mandated by Philippine law.
Your data is safe with us. Join thousands of Filipino players who trust tgcloud for fair games, fast GCash payouts, and a platform that genuinely respects your privacy.
Must be 21 or older to play. Please gamble responsibly.